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If the issue is still not resolved when using a new set of headphones, service for the player will be required. If the issue persists on another player, then the headphones should be replaced. 
Test a different set of headphones on the device. NOTE: If the issue is resolved, with the remote disconnected, the remote may require service. If connected to a portable player that uses a line remote, disconnect the remote and plug the headphones directly into the player. If an extension cable is being used to connect the headphones, disconnect the extension cable and then connect the headphones directly. NOTE: Generally, if a device has an output jack labeled EARPHONE it will be mono, while an output jack labeled HEADPHONE will be stereo. IMPORTANT: A mono device will only output sound to the left side. If audio is being heard from the left side of the headphones only, ensure that the device from which it is connected has stereo output capability. NOTE: If the issue is resolved at this point, the audio source is the cause. Play from a different source, a different cassette tape, CD, or MiniDisc, or tune to a different station or channel. If the headphones have a volume control, set the volume on the source to a high level and use the volume on the headphones to adjust the volume to the desired listening level. NOTE: If your player or audio device has more than one connection jack available, make sure the headphones are not connected to an audio-in or microphone jack. Verify that the headphones are firmly plugged into the headphone jack on the unit. Follow the steps below to troubleshoot this issue.
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